Services are tremendous contributors to the global economy. But the services sector is quite diverse, from utilities, IT, and finance to tourism, healthcare, education, and retail. Even the manufacturing sector has a significant services component—from training, to transit and logistics, to customer satisfaction. Each of these areas has different priorities, and it can be a challenge to identify standardization needs, where they overlap, and where they diverge.
While many service providers already rely upon standards and conformance to help them grow their business and access new markets, there are whole sectors that aren’t using standards, and many more that aren’t using them optimally. ANSI works with our members and partners to identify the needs of the services sector, the ways in which all sectors are becoming increasingly service-oriented, and the role that standards and conformity assessment can play. To keep abreast of changing needs, ANSI continually reaches out to services stakeholders to answer these questions:
ISO's strategy for service standardization was developed to make sure the tools the world needs to support global trade in services are developed. From financial transactions to testing systems to industrial tourism, ISO standards promote confidence in myriad services. ISO provides information and resources on the ISO International Standards that help ensure that services are of a consistent, high quality.
ISO/IEC Guide 76:2008, Development of service standards - Recommendations for addressing consumer issues, provides general guidance on the issues to be considered in standards for services.
SPRING (Singapore's national standards body) co-hosted a set of conferences on services standards with ANSI and produced this animated video for the binational events:
DIN’s services standards portal provides an overview of standards work in various branches of the services sector, and a downloadable roadmap for services standardization.
The European Commission’s services standards page provides links to guidance documents and directives related to the EU services sector.